It is a robot integrated in a messaging platform that allows to answer any request, inquiry or order immediately and at any time.
Main functions
Send text
Send Links
Make Appointments
Send e-mails
Audios Interpretation
Send images
Connection to Systems
Recognizes text from images
Send Videos
Send Audios
Validate Schedules
Send SMS
escalate to humans.
Send documents
Control center
Monitors real-time queries and makes decisions based on the generated reports.
peak hours
Monitoring of the most requested products
Database of clients served
Human intervention in Chat Center
Sending notifications or promotions
Operational Control
Monitor your customer service, make decisions in real time.
Monitors the SLAs
Supervise your agents
Scale the case for better care
Chat Center
Through the Chat Center customer service agents can answer conversations across all configured networks.
Real-time responses.
Send promotions.
Send, receive images and files.
It makes card payments.
Considerations
The conversation packet is taken by all connected applications The institution can send mass mailings only with the WhatsApp API
Mass mailings have an additional cost of $0.11 per message.
The certification of the WhatsApp line takes approximately 15 days, the approval of the line is at the discretion of Facebook Business.
The Standard Setup Fee includes the accompanying certification.
The Standard Setup Fee includes basic connections to CRM, ERP and other management systems. Any of them must have APIs exposed for consumption.
If adaptations or integrations are needed that exceed the planned efforts, this will be evaluated at the man-hour level of our software factory. A quotation will be presented before starting production implementations.
The cost per hour of development is $35.00 Cost in U.S. Dollar currency All prices do NOT include taxes.
The Standard Setup Fee includes the accompanying certification.
To verify the business on FACEBOOK
You must have the following information at hand:
Legal name of business
Address
Business phone number
Business Website
Tax ID
In addition, the following digital documentation must be ready: